We just released version 1.3 of ShopSavvy for the iPhone and it seems to be working for almost everyone.  We have several test phones – 2G, 3G and 3GS.  We even have 3GS phones running OS 3.0.  In each case we have tested ShopSavvy over the past week without any sort of crash.  However, almost everytime we update the app someone finds a crash.  If the crash is obvious (as it was in 1.1) we don’t really need much help – just a release to the iTunes store (i.e. it take about a week).  If the crash is NOT obvious (i.e. we can duplicate it) we need help.  There is a way you can help if you are seeing a crash in 1.3 (or higher).  Just send us the crash report.  Aleksandar Vacić wrote a great instructional post on how to get the report for those of you who don’t know how to extract the report.  Read it here.  Email results to support@biggu.com

I think we are now on our 3.6 version of ShopSavvy for Android and it seems as though about 1% of users have the ‘force close’ issue.  For most a simple uninstall, reinstall and reboot solves everything.  For some of you this doesn’t work. Again, we have never been able to repeat this force close issue (and we have a LOT of Android phones).  If you can go to the Android market and download the Log Collector App and then run ShopSavvy the app will collect the crash report.  Get ShopSavvy to crash a couple of times and then open the Log Collector App and email the results to support@biggu.com.

In both cases users that send us a crash report with a ShopSavvy issue will get a ShopSavvy t-shirt and associated schwag.  Just send us your address and shirt size.